Privacy Policy

1. Who We Are

Sanctum Documents is a trade name of StratElite Holdings, LLC, a Texas limited liability company headquartered at 202 Walton Way, Suite 192, Cedar Park, TX 78613. References to "Sanctum Documents," "we," "us," or "our" in this policy refer to StratElite Holdings, LLC operating under that trade name.

This Privacy Policy describes how we collect, use, protect, and handle information when you visit sanctumdocuments.com or submit an inquiry through our website contact and consultation forms.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: Name, organization name, email address, and phone number submitted through our consultation request form.
• Project information: Description of your records, estimated volume, sensitivity level, preferred intake method, and ideal project timeline.
• Communications: Any correspondence you send to us by email or through our website.

We also collect limited technical information automatically when you visit our website, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Respond to consultation requests and inquiries
• Assess project scope, fit, and feasibility
• Communicate with you about a potential or active engagement
• Deliver services under a signed project agreement
• Maintain internal records of client inquiries and engagements
• Improve our website and service offerings

We do not use your information for unsolicited marketing, and we do not sell, rent, lease, or trade your personal information to any third party for their marketing purposes.

4. How We Protect Your Information

We take the protection of your information seriously. Given the nature of our services, discretion and confidentiality are foundational to how we operate. We maintain appropriate physical, administrative, and technical safeguards to protect the information you provide against unauthorized access, disclosure, alteration, or destruction.

Consultation form submissions are transmitted over encrypted connections (HTTPS). Internally, access to inquiry records is limited to personnel directly involved in scoping and delivering services.

No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with trusted vendors who assist us in operating our website or delivering services, such as website hosting or email delivery providers, under confidentiality obligations.
• Legal requirements: We may disclose information if required to do so by law, court order, or valid legal process, or to protect the rights, property, or safety of Sanctum Documents, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve site functionality and understand how visitors interact with our pages. Cookies are small data files stored on your device that help us recognize returning visitors and analyze site performance.

You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website but will not prevent you from submitting an inquiry.

We do not use cookies for advertising targeting or behavioral tracking across third-party websites.

7. Retention of Information

We retain inquiry and contact information for as long as necessary to respond to your inquiry, fulfill a project engagement, or comply with applicable legal obligations. If an inquiry does not result in an engagement, we retain basic contact records for a reasonable period consistent with standard business records practices.

If you would like us to delete your information from our records, please contact us using the information in Section 10 below and we will respond within a reasonable time.

8. Client Record Materials

Physical and digital records entrusted to Sanctum Documents under a signed project engagement agreement are handled under the terms and confidentiality obligations set forth in that agreement, which govern the handling, processing, and disposition of your materials. This Privacy Policy applies to information collected through our website and does not supersede the terms of a signed engagement agreement.

9. Children's Privacy

Our website and services are directed exclusively at business and professional clients. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of any future communications from us

To exercise any of these rights, please contact us using the information below. We will respond to verifiable requests within a reasonable timeframe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or want to report a concern, please contact us: